EX: Employee Experience explained
Roshni / 02 Nov 2018
Employee experience (EX) is an important factor of the relationship an employee shares with the organization. If not given the attention it deserves, employee experience can affect several KRAs that organizations keep optimizing. Read on to find what are the factors of the a great employee experience (EX) and some tips to create a good employee experience for everyone in the organization.
“In order to create great results, you first need to create a great employee experience”
The difference between an organization with an amazing customer experience and poor customer experience is directly dependent on how much the organization focuses on employee experience (EX).
In the future, employee experience (EX) will play an important role alongside employee engagement, whether you partake in an event or meeting you get an experience. You shape your future actions. from every experience you get.
Similarly, the experience at the workplace will define the future actions of the employees and their interaction with the customers which will ultimately impact the growth of the organization.
HOW TO BUILD GOOD EMPLOYEE EXPERIENCE (EX)?
Align the interest of employees with the interest of the company which will create immense value for both.
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients” . -Richard Branson
- Consistently focusing on the employee’s well-being
Enabling and empowering employees to give their best by promoting well being should be a priority in every organization. Helping employees through struggles, pushing them to be the best versions of themselves and achieve their goals is a great way of caring for employees’ emotional well-being.
Another important thing to be considered is the mental health of the employees. They should be given the space to take care of their mental health. Maybe, that can be sponsored mental health programs, mindfulness workshops, financial counselling, stress management, and other programs. Providing healthy food and regular breaks in between work hours can help in creating a healthy workplace.
Wellness of the employee is directly proportional to the positivity in their employee experience (EX). Consistent focus on employee well being by framing a well-being strategy is a priority to create a positive culture, attract talents, retain high performing employees.
For example, Google regularly checks for employee well being by conducting feedback surveys and makes flexible changes to rectify their pain points. Women employees faced difficulty at work with less maternity paid leave of 12 weeks. In order to solve this, Google increased maternity leave for moms to 18 weeks. Though it is absurdly short, it was a game changer in the US as it reduced women attrition by 50%.
POSITIVE WORK CULTURE:
Culture is the feel an employee gets when he/she works in an organization.
This is shaped by various factors like co-workers, organizational style, includes diversity, inclusion, leadership approach of the managers. Managerial style including whether he commands and controls to get work done or he believes in collective intelligence. How an employee is treated and valued, whether the structure of the organization follows a hierarchy style or a flatter structure. All these play a huge factor in how the employee experience (EX) is shaped.
A positive workplace will boost employee engagement, happiness and encourage them to bring their whole self to work, improves their morale, sense of purpose and collaboration. On the management level, it increases the employee retention, overall productivity, job satisfaction, and keeps everyone stress-free.
A positive culture will value employees, help them grow holistic along with the organization. The work environment can be designed with onsite garden, plants, natural lighting, onsite gym, meditation places, creative rooms, hot desks, bean bags, games to give a pleasant working environment for employees.
Technology plays a vital role in employee engagement and employee experience (EX). It helps in delivering a consistent and satisfying experience. Technology and the tools used will promote workplace culture, mission, and purpose and API is a major part of employee experience (EX) which can make work easier and secure.
Technology helps in understanding and shaping the journey of employees. Using technology, you can thoughtfully design the working environment and organizational behavior.
Use simple and smart tools for employee feedbacks to capture what the employees are feeling throughout their time with the organization. Enable collaborative working, Create a single dashboard where you can share knowledge, company updates, and plans. You can also enable automated learning by recording the company data which will help the freshers with knowledge.
STAGES OF EMPLOYEE EXPERIENCE (EX):
The amount of time an employee has been working for an organization plays a huge role in how their employee experience (EX) should be shaped in the organization. It is dependent on how much time the employees have spent in the organization.
Typically, there are new employees who have just been on-boarded, employees who have completed about 3 to 5 years with the organization and there are other employees who have completed more than 7 years in the same organization.
So, as an employer who engages everyone in the organization, we can try several strategies to enhance the employee experience (EX) for everyone.
Fascinating talents and onboarding:
Any new employee joining your company should feel like they can fit in and have a long-term journey with your company. You can show them a glimpse of your organizational culture.
The physical environment of the workplace reflects the value of the organization so it is important to take care of it.
Starting with a positive day one experience can impact the employee’s entire journey.
Create many moments that matter like events, team outings. Activities that increase and shape the active engagement and interaction employees. Create trust, fun, and transparency in the workplace. Pay the same or even more attention and value to your employees as you do it for your customers and they will take care of the customers effectively.
Employees work more when they feel valued and treated well so make sure you hear the voice of every employee and work on it. Gamification and P2P recognition can help in improvising employee recognition.
It is obvious that employees may leave your organization and it is a part of the employee lifecycle. when they leave, they should share their positive experience and growth with other people.
Offboarding impacts the organization’s reputation and the attrition rate which might indicate deeper problems that organizations need to solve immediately. So ensuring an employee has a positive experience every day has a long-term impact on the entire organization.
Leaders influence employees to a great extent so it is important to influence employees in a positive way. We can set a community who can help employees. They can share about what they are working on, thinking on, challenges they face and where they head to.
HR managers are at a pivotal point who have the power to drive the future of work in an organization. HR can change the approaches to improve the employee experience (EX) and Business managers have a golden opportunity to understand and shape the employee journey as they are more in touch points with the employees than with the customers.